Showing posts with label news. Show all posts
Showing posts with label news. Show all posts

2/4/09

Lessons for today’s CEO from Barack Obama






Almost all organisations go through turbulent periods, during which their core capabilities are
severely tested. The turbulence may be caused by factors such as
significant events in the market-place, economic upheavals, dramatic
inflection points in the technologies that drive the business, sharp
changes in customers’ needs, game-changing strategies implemented by a
competitor, leadership upheavals within the organisation itself, and so
on.



These periods can be called “defining moments” in a company’s
history — when the strategies and actions of the CEO, and the manner in
which the organisation aligns itself to the change strategies,
determine whether it can weather the turbulence and continue on its
growth path.



CEOs under pressure

This is a time of unprecedented economic uncertainty and
governments are trying to co-ordinate the timing of various financial
strategies, to maximise their beneficial impact worldwide. “Bailout”
has suddenly become the buzzword in business dailies.

The US economy is officially in recession, with negative
consequences for countries as diverse as India (primarily in the case
of its IT services industry) and China (for its manufactured exports).
Europe and Japan have slowed down significantly. Falling oil prices in
recent months have impacted Russia’s revenues, which are heavily
dependent on oil and gas exports.

Overall, popular wisdom has it that the global economy will
get worse in 2009 before it gets better in 2010 at the earliest. The
current period could well qualify as a “defining moment” for many
organisations, large and small, worldwide. On a much larger scale, it
could also prove to be a defining moment for many countries and their
governments.

Markets are shrinking, customers are cutting back,
shareholders are nervous, and CEOs are under pressure to “do something
different” to keep companies afloat. “This is the way we have always
done things here” is not acceptable anymore – look at the sharp
reaction to the CEOs of the US Big Three automakers using corporate
jets to fly to Washington to plead for bailout. “We need to change our
business model” is an emerging theme — except that most organisations
typically exhibit significant resistance to change.

Under these circumstances, the CEO has to step up and take
charge quickly. Here is where Barack Obama and his election campaign
come in.



Obama and change

The US President, Barack Obama, won his election on a simple and powerful message of “change”.

The context for this change was two-fold — growing opposition to
the Bush-era policies and actions both at home and abroad, and the
deepening crisis in the US economy. The US was beginning to experience
its own “defining moment”.

Given this background, Obama’s strategic intent is clear. He
wants to change the way the US is governed, and the way the economy is
managed; he wants to change the industries in which future jobs will be
created; he wants to change the manner in which the US responds to
environmental issues and global warming; and he wants to work with
other governments and countries in a collaborative fashion — and not
force US’ views on others by sheer muscle power.

Taken together, this represents a fundamental and strategic
change for the “American way” as a whole, both within the country and
internationally.



If we look at the US government as an organisation, and Barack
Obama as its CEO, the shareholders are the US citizens. Obama has
worked relentlessly over the last one year on communicating his
strategic change message to all his shareholders, and the election
results show that a majority of them have aligned themselves to this
change.

He realised the need for a committed and energetic
organisation at the grassroot level. He zeroed in on the young voters
(who were known, till then, for showing little or no interest in
politics) to be the “agents of change”.

Obama signalled his commitment to his change strategy by acting
quickly on the first step — the appointment of key members of his
leadership team — months before even assuming office. Hitting the
ground running, as he has done, is a message in itself — that the
situation is grave, and that there is no time to lose.

By appointing several knowledgeable but strong-willed people
to key positions, he has made it clear that he is confident about his
own leadership skills in managing a talented but disparate team. He has
also demonstrated common sense and humility in seeking expert help in
areas, which are not his forte.

And he stuck to his campaign and his theme in spite of
distractions, in contrast to John McCain, who suspended his election
campaign to make an abortive dash to Washington, when the $700-billion
bailout package came up for discussion.



10-point game-plan

The current global economic turmoil is forcing many
organisations worldwide to do some fundamental introspection, and draw
up their own strategic change maps.

If we now look at the critical role of the CEO in defining and
implementing such strategic change initiatives, there are several
operating principles in Obama’s election playbook that are worth
emulating:

Analyse and understand the global and local context for change.

Tune in to shareholders’ expectations, frustrations and values. Ignore them at your own peril.



Take the time to formulate the strategic theme. This is the single most important step in the whole exercise.

Stick to this theme right through, notwithstanding distractions that are sure to pop up.

Create a strong leadership team, where each member brings “best-in-class” knowledge and wisdom to the team.

Learn how to manage a team which doesn’t always say, “Yes, you are right”.

Communicate — in a consistent and clear fashion.

Make smart use of technology to spread the message, but do not let technology become the message.

12/4/08

Kingfisher gets nod for 5 global routes


The government has allowed Kingfisher Airlines to operate daily services on various international sectors, including Mumbai-London, Chennai-Colombo and Mumbai-Singapore. The Vijay Mallya-owned Kingfisher currently flies between Bangalore-London, the only foreign route after it became eligible to fly internationally in August this year. “The government has granted permission to Kingfisher to operate daily services to Singapore, Hong Kong, Bangkok, Colombo and Dhaka with immediate effect. In our earlier interaction, the airline had showed its preparedness to operate to all these sectors,” a government official, who did not wish to be named, said. The airline confirmed the development. “The time frame for launch of these services will be announced progressively,” a spokesperson of Kingfisher Airlines said. The airline plans to operate services to Hong Kong and Singapore in the next few months. It may, however, wait to operate in the Mumbai-London sector as the route already has excess capacity.



“Despite the downturn in the world economy, Singapore and Hong Kong offer robust premium air traffic growth. There is very good onward connectivity from the two points for north Asia and north America. Both the two destinations are gateway to north Asia and hold huge premium traffic to North America,” Centre for Asia Pacific Aviation India head Kapil Kaul said. London is overserved at present, he added. According to an industry estimate, designated airlines carried about 7.89 lakh passengers during January-October, 2008 on India-Singapore sector. Last year, these carriers flew 7.48 lakh passengers. India-Hong Kong sector also saw the traffic growing with designated carriers carrying 3.58 lakh passengers during January-October period.

Kim Sharma takes flak for national flag mess


Mumbai is still recovering from those dastardly terror attacks and this is definitely not the time to be playing around with emotions. But poor Kim Sharma seems to have messed up more than just her good PR - she pretty much killed the national flag!


What is saffron, white and green took all sorts of colours on Kim`s shirt as she walked with protestors in Mumbai to express her anger against the terrorist attacks on November 26thand 27th.

We could probably overlook this as an innocent oversight- but will the majority agree?

Leave your comments below!

10/29/08

First Look at Windows 7

First Look at Windows 7

As reported earlier, the finer details of Windows 7 were revealed at the Professional Developers Conference(PDC) that is underway at Los Angeles.

We now have a fair idea of what Windows 7 really is all about.

The PDC coverage also answers the biggest question people had in their minds -- Is Windows 7 just a "spruced up" Vista? This is what it was considered to be, when we had a very restrictive initial look at the leaked screen shots that appeared few weeks ago. Well, that argument has been laid to rest now with Microsoft offering a "hands-on" to the journalists who attended the PDC. They had on offer a Dell Laptop loaded with a Windows 7 pre-beta Build 6801.

These are the initial impressions of what the Windows 7 is all about -- and what it is not.

To start with, it is not just a Vista rehash. Yes, it retains the "family look" but there are many underlying changes that makes it a far better OS than its predecessor. Although I still think they should have opted for a full design-change to alienate itself from Vista, Microsoft chose not to do so and I believe they have valid reasons for that decision. So, what's new? And what is not? Read on.

First off, the build that was showcased during the PDC (6801) is reportedly an older version. This meant that several of the new features that were seen in some screenshots were not present in this build. For the record, screen shots have revealed newer build versions; namely build 6926 and 6933, which seems to be a more complete package -- albeit an unstable one.

Networking -- the Windows 7 way


To start off, connecting to a wireless network is now far easier. In fact, it is just one click away from the task bar -- to digress a bit here, the taskbar is another Windows component that has more or less remained the same over the years. Not any longer! The good ol' taskbar "text" has given way to icons (which does impart a somewhat gaudy look to it). More on the taskbar improvement later. As for choosing a WiFi network to hop on to: click on the icon on the task bar and you get a list of all the networks available. Click on the one you wish to join to and you're done! Now that's nifty but leaves me wonderin why such an interface was not offered earlier, through Vista.



UAC remains; but subtler now


The dreaded UAC (User Access Control) pop-ups still loom large. Yes, you have the option to turn them off in Vista... However, Microsoft thinks there are folks who would still want their computers to be a bit more proactive and let you know what your background programs are up to. So what's on offer? A slider control through which you decide whether to turn UAC off completely or let it pop up only when a program (and not you) makes a change to the system settings. Nice!

Sidebar: Killed


I am not sure how many of you found the Vista sidebar irritating, as I did. When screen real-estate is at a premium, it was a pain if you wanted to use the gadgets without the accompanying sidebar to eat up your resolution. Windows 7 has shown the sidebar the door but the gadgets remain: you are now free to place them anywhere on your screen. Finally!



HomeGroups


The Homegroup is supposed to be a tool to share files and media over a small home network. Apart from sharing printers, it can also help setup a share for other hardware, and allows for seamless inter-machine connectivity along with added security: you decide what to share and what not to. This is one of those networking solutions that is wizard-driven. The problem is that wizards rarely work uner the Windows ecosystem -- how many times have you run a networking wizard which successfully does nothing? Let's hope this one actually works.



Device Stage


Device Stage is an enhanced "auto-play" pop up when you connect an external device to your computer. The only difference is that now you have different interfaces for various hardware. By supported hardware, I mean the devices which provides content for the Device Stage will show up with "extra features", when connected, instead of the plain auto-play window that is the current norm. It remains to be seen if device manufacturers pick this up.



Taskbar


Yes we're back where we started. As I mentioned earlier, the taskbar has undergone a complete transformation after having been left unchanged since eternity. The quick launch has been discarded and now we have icons replacing the text that displayed running programs (very Mac OSX). The right click offers greater access to features and flexibility -- offering options such as opening recent files and related goodies.



Multitouch


Finally we have multitouch on the PC and prima-facie, it seems to work pretty well. While you might need a slight learning curve to start off with it, it won t take an user significant time to master it. And yes, it supports all the gestures you have in mind -- pinching, stretching and the others. Happy?

User Interface


Ok, nothing revolutionary here. It still looks like Vista (which most people might not like). But there have been minor changes. The Flip 3D remains along with the new taskbar (already previewed). Notable additions include a new windows resizing feature which has managed to turn some heads. And yes, the system tray has been upgraded as well. It now offers you more control over the (annoying) balloon pop ups -- letting you decide if you want to display an item on the tray permanently or not.



Mac Users Boo (as usual)


While many have welcomed the changes, Mac users claim most of the new features on the Windows 7 are simply Microsoft's version of existing OSX stuff. Yes, we have been hearing this ever since the Vista launch and now it has rather become a norm. Windows 7 is arguably the biggest change to the user interface that Windows have been through since XP and from what I see, it is a far cry from a rehashed Vista. With an expected 2009 launch it remains to be seen how it fares against the OSX SnowLeopard 10.6 due mid-2009.


A faster Windows?


Windows 7 will also aim to be leaner, faster and it won't crib for system resources -- a lesson well learnt from the Vista debacle. Remember the 'Vista capable' labels? To prove this, Windows SVP Steve Sinofsky showcased his personal laptop during the keynote which ran the OS smoothly. The netbook reportedly ran at 1Ghz with 1 GB of RAM. Now that's nice. An OS easier on the hardware is certainly welcome.

10/14/08

US economy: What Obama, McCain promise

There's no question that concern over the faltering American economy has become the pre-eminent issue of the upcoming US Presidential elections being contested by US Senators John McCain and Barack Obama.

For proof, one need only look at last Friday's first presidential debate: though the stated topic -- agreed upon earlier by both campaigns -- was to be foreign policy, a full 40 per cent of the debate was dedicated to the two candidates' plans for America's economy.

In the most recent CBS/New York Times 2008 Presidential Election poll, 52 per cent of respondents identified 'the economy and jobs' as the issue that would most determine whom they vote for.

The second most pressing issue, according to the same poll, was terrorism and national security, which garnered only 11 per cent of responses. It's clear where prospective voters are assigning importance.

Of course, given the recent meltdown of the US financial sector, this emphasis on the economy is to be expected. The importance of this issue has only accelerated in recent weeks, with America, the epitome of capitalism, showing uncharacteristic signs of socialism.


It began with the government takeover of Fannie Mae and Freddie Mac in early September, and worsened with the market freefall and collapse of Lehman Brothers (which filed for bankruptcy on September 15), AIG (saved by $85 billion emergency funding from the US government) and Merrill Lynch (bought by Bank of America for just $50 billion), and culminating in the Capitol Hill drama over the $700 bailout plan for the accumulated bad assets that threaten to drown Wall Street. The pertinent questions, then, are:

  • (1) What exactly do the two candidates promise to do with regard to economic matters;
  • (2) How have they responded to this month's economic crisis; and
  • (3) Whether or not their respective economic platforms are plausible.

    Because, when looking at the two plans, it's important to remember that what a candidate promises on the campaign trail is often wildly different from what he or she can bring about once in office.

  • Keeping that in mind, a quick perusal of the two candidates' economic positions shows many and vast differences of short-term policy and long-term opinion. These differences were only further highlighted during Friday's debate.

    US Senator and Republican Party candidate John McCain is, first and foremost, a foreign policy wonk. The bulk of his experience centres on issues of national security and how the United States should operate in the international arena. His experience with economic matters, on the other hand, is somewhat lacking.

    In fact, in 2005, McCain told the Wall Street Journal, "I know a lot less about economics than I do about military and foreign policy issues. I still need to be educated."

    He followed that up by telling the Boston Globe, less than a year ago, "The issue of economics is not something I've understood as well as I should."

    That being said, McCain does have a record on the economy, one that's caused consternation for rank-and-file Republicans in the past. He was one of two Republican senators to vote against a $1.35 trillion tax cut that President George W Bush proposed in 2001.

    And though, at times, he's been opposed to federal regulation and oversight of Wall Street, he's recently begun to sing a different tune.

    Having learned his lessons from a disastrous 2000 defeat in the Republican primaries to the eventual President, George W Bush, McCain has worked hard to curry favour from the party's right-wing, fiscally conservative establishment.

    His economic platform has increasingly fallen in line with President Bush's, and can be perhaps best summed up by this quote from last Friday's debate.

    "I want to cut taxes, to keep spending low," McCain said. "The worst thing we could do in this economic climate is to raise people's taxes."

    o, not only has McCain promised to extend tax cuts that he once voted against, he's also promising to slash corporate tax rates (in order to stimulate job growth) and permanently repeal the Alternative Minimum Tax (a very unpopular item in the US tax code perceived to punish upper-middle class families).

    Having come into the fold of the Republican Party, McCain seemed to be saying all the 'right' things about the economy while on the campaign trail. Unfortunately for Mr McCain, this idea of 'right' comes at a time when Americans increasingly disagree with Republicans about what is 'right' for the economy.

    To be sure, McCain only made his problems on this issue several degrees worse with last week's complete and naked flip-flopping on the current economic crisis.

    On a day that has quickly become known as 'Black Monday', September 15, the same day that saw legendary Wall Street institution Lehman Bros collapse, McCain uttered the phrase which may end up costing him the election: "The fundamentals of the economy are strong," he said.

    As political pundits and economic gurus quickly pounced on this gaffe and began to run and rerun the tape, the McCain camp moved to frame the comments as 'patriotic,' saying that McCain meant the US workers and business infrastructure were strong. Apparently, Americans didn't buy what McCain's campaign advisor Steve Schmidt was selling, as McCain has witnessed increasingly poor polling numbers ever since.

    Furthermore, having already made the statement, McCain would probably have been best served to leave the issue alone. He instead made the rather bizarre choice of abruptly calling a press conference nine days later to suspend his presidential campaign in the wake of what he now termed a "historic crisis."

    He went on to say that if a bill was not passed and a resolution reached, "Credit will dry up, with devastating consequences for our economy. People will no longer be able to buy homes and their life savings will be at stake."

    He then travelled to Washington in order to work with Congressional leaders and President Bush on the bill, though initial reports pegged his input as marginal at best, leading many commentators to call McCain move a political stunt and a sham.

    Though he's in the past been a champion of Wall Street's deregulation, McCain is now advocating governmental oversight. It would be political suicide not to, though McCain's new take on the issue must be a bitter pill to swallow for many US conservatives.

    Given all this, McCain performed surprisingly well during the portion of last Friday's debate that was devoted to economics.

    He iterated and reiterated the Republican talking point of spending cuts and lower taxes, even saying he would go so far as to implement a 'spending freeze', which would cut off funding to all but the most essential of government expenditures. He also promised to balance the budget, though didn't give a timeline for achieving this seemingly lofty goal.

    On the other hand, 47-year-old US Senator Barack Obama's stance on economic matters presents a stark contrast to Senator McCain's.

    It's safe to say that Obama strikes fear in the heart of many fiscal conservatives, who have labelled him everything from a 'Spend-ocrat' to a 'Socialist' and 'Anti-Capitalist'. To combat this image of being a tax-raising, big government Democrat (the kiss of death in US national politics), Obama has worked hard to cultivate his image as champion of the Middle Class.

    An outspoken opponent to the George W Bush tax policy and the Republican Party's famed 'supply side, trickle down economics', Obama has promised tax cuts for 95 per cent of Americans, failing to mince words on how he will manage to pay for such a move: He will close loopholes in the tax code that favour corporations and their fatcat executives. He will punish companies who ship jobs overseas and reward those who try to create American jobs. Those who make over $250,000 a year will certainly face tax hikes.

    He's even gone so far as to suggest 'windfall profit' taxes on Big Oil companies, arguing that at a time of record profit for the oil industry, the average American is paying more at the pump than ever. When this suggestion, the windfall profit directive, drew howls, scowls and intensified cries of 'socialist', Obama backed off the plan.

    While Obama's economic stances resonate with what he calls 'Main Street', he's clearly found an enemy in Wall Street.

    The junior US Senator from Illinois and Democratic Presidential candidate has pulled no punches in decrying what he calls the 'culture of greed' and the 'failed economic policies of the last eight years', saying the current crisis we face is the 'logical end result' of unfettered, unregulated markets. He's also a staunch advocate of raising the minimum wage and a friend of unions and workers' rights group.

    Republicans have hit back at Obama by saying his policies make employers vulnerable and would lead to a deep recession. They also paint him as having the 'most liberal voting record in the US Senate', though Obama defends this charge by saying his voting record is just the result of 'being against George W Bush's wrong-headed policies.'

    One thing is certain, however: as much as the financial meltdown is hurting the US economy, it is serving Senator Obama's electoral chances. It all fits quite nicely into his narrative about corporate greed and reckless handling of the US tax-payer's dime. His message stressing the need for increased oversight and federal regulation of Wall Street comes across as extremely prescient, and there's no doubt he's sitting in the cat bird's seat on economic issues, at least in prospective voters' eyes.

    But how feasible are these plans? After all, President Clinton built nearly his entire campaign in 1992 around the idea of a more centralised, all-encompassing medical plan. It was to be his baby, his pride and joy.

    Early into his first term, however, faced by staunch opposition of Congressional Republicans, Clinton saw his medical plan fade into obscurity, not to be heard from again. 16 years later, medical coverage in the United States has become, if anything, more dependant on HMOs and the private sector. So it's not always, "What you see is what you get."

    For one thing, should Senator McCain be elected, he will be facing, in all likelihood, a rather powerful Democratic majority in Congress. Though he's called for a spending freeze, without the consent of Congress, he has no authority or jurisprudence to do so, and might be thwarted.

    He's also promised to keep the George W Bush tax-cuts and current funding for Iraq ($12 billion a month), while simultaneously balancing the budget. Looking at the massive federal budget deficit, which has grown dramatically under George Bush's watch, these claims seem long on promise but short on plausibility.

    If he wins and is able to cobble together a majority voting bloc comprising moderates from both parties, perhaps he would be able to pursue some of his agenda. But given the current highly partisan political climate of US national politics, where votes often fall directly down party lines, this seems a long-shot. In all actually, in terms of economics, a McCain term would look much like the last two years under President Bush, with a stubborn Democratic majority in Congress perpetually at odds with a stubborn Republican President.

    With Barack Obama, on the other hand, the question is simple: How's he going to pay for all this stuff? In Friday's debate, he mentioned increased spending for health care, primary education, science and technology, infrastructure and alternative energy initiatives.

    But when debate moderator Jim Lehrer pressed him on how he could reconcile these plans with what could be a smaller than expected federal budget, Obama seemed stumped, eventually conceding that lower tax revenues will likely alter his short-term plans but not his long-term vision.

    Make no mistake: the US is facing its greatest economic crisis since 1930s' Great Depression. In the voters' eyes, this issue has surpassed all others in importance. And the candidate who best speaks to the concerns of a worried electorate will waltz his way into the White House.



    Top 10 BPO companies in India

    1. Genpact

    Genpact was born in 1997 as the India-based business process operations for GE Capital. In 2005, with equity investments from General Atlantic and Oak Hill Capital Partners, it became an independent company and was rebranded Genpact. It is India's No. 1 BPO firm.

    Genpact manages business for companies around the world with a network of more than 30 operations centres in nine countries. Genpact offers services in finance and accounting, collections and customer service, insurance, supply chain and procurement, analytics, enterprise application and IT infrastructure.

    Headed by Pramod Bhasin, the company had a staff strength of over 34,300 employees as on March 31, 2008. Its revenues for the year 2007 stood at $822.7 million.

    Accolades won by Genpact

    'No.1 Best Performing BPO' and 'No.3 Leader in Human Capital Development' by Global Services magazine, in 2008
    Top 10 in IAOP's 'Global Outsourcing 100' list, 2007-08
    'Top 10 Employer' distinction, Dalian, China, 2006-08
    'No.1 ITeS-BPO Company' in India by NASSCOM, 2005-08

    2. WNS Global

    WNS Global serves several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. Warburg Pincus is the majority shareholder in WNS Global Services.

    The Nasdaq-listed company with more than 9,000 professionals was set up in 1996. Neeraj Bhargava is a co-founder of WNS (Holdings) Ltd and group chief executive officer. It posted a quarterly revenue of $116.1 million for the fourth quarter ended March 31, 2008, up 4.9 per cent from the corresponding quarter last year. Its revenues stand at $459.9 million, up 30.5 per cent from fiscal 2007.

    Accolades won by WNS Global
    Nasscom ranking: No. 1 BPO Company for the year 2005
    NeoIT Global Survey: No. 1 'Best Performing' BPO Company / No. 1 in Human Capital



    3. IBM Daksh

    The five-year old IBM Daksh was created by four profesionals -- Sanjiv Agarwal, Pawan Vaish, MJ Aravind and Venkat Tedanki -- who saw a great opportunity in the business process outsourcing space. With no business model to follow, it was a big challenge to set up the company.

    IBM Daksh is known for a good leadership, a focussed vision and an undying passion. In April 2004, IBM Corporation acquired Daksh e-Services to serve as a global hub to manage business processes for clients from across the world.

    With 14 service delivery centres in India, IBM Daksh has more than 36 centers around the world. Today IBM Daksh employs more than 20,000 people. Pavan Vaish is the chief executive officer of IBM Daksh Business Process Services. A co-founder of Daksh eServices, he has been with the organisation since January 2000.

    Accolades for IBM Daksh

    Frost & Sullivan Contact Center Outsourcing Vendor of the Year 2007
    Most Respected BPO Company in India(BusinessWorld)
    IBM Daksh tops the 2007 Global Outsourcing 100


    4. Aditya Birla Minacs Worldwide

    Aditya Birla Minacs is part of the $24 billion global conglomerate, the Aditya Birla Group. Aditya Birla Minacs was formed when Minacs, Canada's leading BPO company, and TransWorks, the BPO arm of Aditya Birla Group, joined hands to become a leading global business process outsourcing player.

    Aditya Birla Minacs clocked revenues to the tune of $392 million (or about Rs 1,575 crore) till March 2008, a 17 per cent rise over the previous year's $335 million. With over 26 years of experience, Aditya Birla Minacs offers BPO solutions for Fortune 500 clients. Minacs has more than 12,000 employees at locations in North America, Europe and Asia.

    It serves clients in automotive, banking, financial services, insurance, telecommunications and technology verticals. Dev Bhattacharya is the managing director for Aditya Birla Minacs Worldwide Ltd, a subsidiary of Aditya Birla Nuvo.

    Awards for Aditya Birla Minacs Worldwide

    Dataquest (annual Top 20 BPO listing) - Ranked as India's No 2 BPO company
    NASSCOM 2006-07 - Ranked as India's third largest BPO, based on export revenues
    NASSCOM - Among Top 100 IT innovators in India IT People Group

    5. TCS BPO

    TCS BPO is one of the leader players in the outsourcing industry. It offers services in areas such as finance and accounting, banking, HR outsourcing, KPO, insurance, payroll, healthcare, telecom, media, travel and entertainment.

    TCS operates from more than 41 countries and has more than 155 offices across the globe. Its head office in India is located in Bangalore. It has branches in Mumbai, Gurgaon, Goa, Hyderabad, Pune, Lucknow and many other places in India.

    While Tata Consultancy Services is India's top software company, TCS BPO established a stronghold in the BPO space. The TCS group posted a consolidated net profit of Rs 1,290.61 crore (Rs 12.90 billion) for the first quarter ended June 30, 2008, an increase of 7.3 per cent compared to the year-ago period.

    Accolades for TCS BPO

    In 2006, TCS BPO was named as one of the world's top BPO providers by the International Association of Outsourcing Professionals.

    6. Wipro BPO

    Wipro BPO has carved a unique position in the outsourcing industry. In 2002, Wipro took a quantum jump in the BPO services by acquiring the then Spectramind. Wipro BPO Solutions, complements the services offered by Wipro Technologies, making it one of the largest BPO service players.

    The company with over 19,000 people, operating out of 9 different locations (India and Eastern Europe) serves clients across the globe. Wipro BPO clientele spans across banking and capital markets, insurance, travel and hospitality, hi-tech manufacturing, telecom and healthcare sectors. T K Kurien heads Wipro's BPO operations.The IT services revenue for Wipro Technologies stood at Rs 4,405 crore(Rs. 44.05 billion), a YoY growth of 39 per cent.

    Accolades won by Wipro BPO

    Wipro BPO & Cairn India declared winner at the first annual 'FAO Research Awards of Distinction'
    Wipro BPO has been rated as a Best Employer in India in the Best Employers Hewitt Survey for 2007
    Wipro BPO is the winner of the 2007 Global BPO Standard Bearer by IQPC







    7. First Source


    Firstsource (formerly ICICI Onesource) is a leading global business process management company. Founded in 2001, the company is ranked third in BusinessWeek's 'Hot player' list of offshore outsourcing companies.

    The company has 17,000 employees in centres across India, the United States, the United Kingdom, Argentina and the Philippines. Ananda Mukerji is the managing director and chief executive officer. Its revenues for the year ended March 31 2008 stood at Rs 12,988 million, up 53.3 percent compared to the previous year.

    Accolades won by First Source

    Ranked among the top 10 ITES companies by NASSCOM, 2007
    National Outsourcing Association (NOA) award for best Telecom outsourcing project, 2007



    8. Infosys BPO


    Infosys BPO Ltd, the business process outsourcing subsidiary of Infosys Technologies, was set up in April 2002. Today, it is ranked among the leading BPO companies in India by NASSCOM, Dataquest, the International Association of Outsourcing Professionals, Red Herring, FAO Today and NelsonHall.

    Infosys BPO focuses on integrated end-to-end outsourcing through lesser costs. Infosys BPO operates in India, the Czech Republic, China, Philippines, Poland, Bangkok, Mexico and employs about 16,295 people. It closed FY2007-08 with revenues of $250.3 million.

    Accolades won by Infosys BPO

    Infosys conferred 'Provider of the Year' award by FAO Today in 2008
    Listed among top BPO companies in Dataquest, the International Association of Outsourcing Professionals, Red Herring lists


    9. HCL BPO


    HCL BPO, a division of HCL Technologies Limited was established in 2001. With over 13,200 professionals operating out of India and Northern Ireland, HCL BPO runs fourteen delivery centres across India, UK and Malaysia.

    The company has reported revenues to the tune of $220.9 million. HCL BPO also offers multilingual support in eight European languages and eight Asia, Pacific and Africa Collections (APAC) languages. HCL BPO's focuses on sectors like telecom, retail, banking and financial services, insurance, hi-tech & manufacturing, and media, publishing and entertainment. Shiv Nadar is the founder, chairman and chief strategy officer of HCL Technologies.

    Accolades of HCL BPO

    Ranked second in Purdue Benchmark (2003) Global Peer Group of BPO Service Providers
    Ranked third in Highest Satisfaction for Business Process Outsourcing by the Black Book of Outsourcing (2007)
    Ranks among the Top 10 ITeS-BPO companies in India (NASSCOM & Dataquest)


    10. EXL Service Holdings


    EXL Service Holdings came into existence in April 1999 in Delaware, US. It was founded by a group of professionals including Vikram Talwar (now executive chairman) and Rohit Kapoor, who is now the CEO. Vikram was then the CEO and managing director of Ernst & Young, and Rohit managed international investments for clients at Deutsche Bank.

    In August 2001, Conseco acquired EXL and operated as its wholly owned subsidiary. Later, in November 2002, Oak Hill Capital Partners L.P. and FTVentures along with members of the senior management team bought EXL from Conseco making it a third party pure-play business process outsourcing service provider.

    The company has seen a fast-paced growth with 50 clients and a staff strength of 8,200 employees. Revenues for the quarter ended March 31, 2008 were $50.9 million compared to $39.9 million in the quarter ended March 31, 2007, an increase of 27.8 per cent.

    Accolades for EXL Service Holdings

    Recognised as one of the Top 100 hot growth companies for 2007
    Among the top 10 best performing BPOs in CMP Media's list
    No.1 rising star in the Global Outsourcing list by International Association of Outsourcing Professionals

    Meltdown: Thousands of jobs to go globally!

    Kingfisher to cut 300 jobs, Lehman 2,500

    Most of the 2,500-odd employees working for investment banking giant Lehman Brothers in India stand to lose their jobs.

    With the financial crisis spreading and oil prices rising, the airline industry too is under heavy pressure. Just a fortnight after it launched international operations and integrated low-cost carrier Simplify Deccan with it, Vijay Mallya-promoted Kingfisher Airlines has laid off at least 300 employees.

    The move closely follows a recent announcement by value carrier, JetLite, fully-owned subsidiary of Naresh Goyal-promoted Jet Airways that it was downsizing by at least 750 employees.

    It is also believed that of the 300 employees, only five per cent are from Kingfisher Airlines, and the rest from the erstwhile Simplify Deccan.


    HSBC to cut 1,100 jobs

    British banking major HSBC will cut almost 1,100 jobs worldwide following the financial meltdown in US and European markets. The cuts will affect the bank's global banking and markets operation.

    The reduction in jobs will be equal to nearly 4 per cent of the total workforce at its global banking and marketing division. HSBC currently has 335,000 employees.





    Washington Mutual: 1,000 to lose jobs

    Tumbling profitability, a slowdown in business in the global financial services sector and a major dip in confidence about the current turbulent market conditions have all contributed to a rise in job fears.

    Washington Mutual's 'fall' too will lead to over 1,000 jobs being laid off.





    GSK to cut 1,000 R&D jobs

    GlaxoSmithKline, Britian's largest pharmaceuticals firm, plans to axe almost 1,000 people at its American and British R&D units. The cuts are likely to improve productivity and save costs.







    AkzoNobel to cut 3,500 jobs

    AkzoNobel, the Dutch chemicals giant, will cut 3,500 jobs across its global operations and will save close to $200 million dollars.

    AkzoNobel has recently taken over paints major Imperial Chemical Industries (ICI). AkzoNobel has recently also divested its pharma unit Organon to US-based Schering-Plough Corp.










    H-P to sack 24,600

    Hewlett-Packard will lay off as many as 24,600 people over the next three years as it seeks to cut costs at Electronic Data Systems, the IT major that HP recently acquired.

    Although most of the jobs will be cut at the Plano, Texas-based EDS, some HP workers too will be affected.

    HP said the cuts will produce an annual cost savings of $1.8 billion. HP employs more than 178,000 people worldwide.





    UBS to lay off 2,000

    European banking giant UBS plans to cut 2,000 jobs in its investment banking, equities, and fixed income units.

    Some support staff jobs will also be lost. The current financial crisis has hit European banks hard.

    UBS is downsizing its investment banking operations, after rising writedowns led to big clients withdrawing funds from the bank.





    25,000 may lose jobs at Lehman

    Employees of Lehman Brothers Holdings Inc, ever since the investment bank filed for the biggest bankruptcy in American history, are in a state of fear.

    If the administrators at the bankrupt investment bank manage to salvage some parts of the Lehman Brothers business, then employees in those divisions will not lose their jobs.

    However, as things stand, most of Lehman's 25,000 employees globally will have to find new employment.





    Wachovia to see heavy downsizing

    Lloyds TSB, which took over HBOS in a $21.5-billion buyout, also said that the deal will create one of the strongest banks in the UK but lead to thousands of job losses and branch closures.

    Similarly, Wachovia which was acquired by Citigroup will also see some jobs being lost.







    Chrysler to cut 250 white-collar jobs

    US carmaker Chrysler is set to give the pink slip to 1,000 white-collar workers.

    The job cuts are in line with Chrysler's plan to cut costs and streamline its operations.









    Merrill Lynch jobs to go

    The takeover of US investment giant Merrill Lynch by Bank of America for $50 billion will also lead to hundreds of employees losing their jobs.








    Renault announces 2,000 job cuts

    French automaker Renault says it plans to cut 6,000 jobs at its European subsidiaries over the next few months.

    The auto company has been affected by a slowing down in sales due to the deceleration in the global economy.






    Volvo to cut 1,400 staff

    Swedish auto giant Volvo will lay off around 1,400 workers at truck plants in Belgium and Sweden because of falling demand in Europe.

    The company said 400 jobs will go at a plant in Ghent, Belgium, and 980 at two Swedish plants in Gothenburg and Umea.










    Sony Ericsson to sack 2,000

    Cellphone firm Sony Ericsson will cut 2,000 jobs within a year as it restructures its worldwide operations. The move is likely to save $422 million for the company.











    Wal-Mart to cut hundreds of jobs

    Wal-Mart Stores Inc plans to cut about 500 jobs. A weak financial and economic climate has led to a significant drop in consumer buying causing a proportionate decline in corporate earnings.

    And even as workers the world over shiver with fear, economists believe that more jobs may be lost over the next few months as major global economies experience a slowdown.

    10/13/08

    Google's amazing journey

    The $19 billion search giant Google is just ten years old , but it has outclassed its competitors - namely Microsoft and Yahoo! - in the online world.

    The company today has a host of enviable offerings - Google search, Gmail, Page Rank, Adsense, Google Mobile, Google Earth, Google Maps, Google Docs, Orkut, Blogger, YouTube, Android (a platform for mobiles), Cloud Computing initiatives, and now Chrome.

    It even has a patent for a "floating data centre". Moreover, it is learning how to monetise these; the figures do the talking. Google has a market value of over $130 billion and cash reserves of around $13 billion.




    It employs 20,000 people worldwide, including in India. Its co-founders, Larry Page and Sergey Brin - both 35 now - are worth nearly $19 billion apiece.

    Google's start, though, was not smooth. Mr Page and Mr Brin did not hit it off immediately.

    In fact it is said that they often had arguments while they were students at Stanford University, which they set aside to grow the company.

    Mr Page was excited by the web's mathematical characteristics, and set about pondering its link structure.

    The project came to be called BackRub. He then began building out his crawler.

    It was here that Mr Brin, a Russian-born son of a NASA scientist and a University of Maryland mathematics professor, pooled in with his talent.

    Together, they created an algorithm dubbed PageRank (after Page).

    Fiddling with the results, they realised they had also stumbled on a querying tool which gave results that were more relevant than existing search engines like AltaVista and Excite.

    This inspired the founders to name their new engine Google, after googol, the term for the numerical 1 followed by 100 zeroes.

    They released the first version of Google on the Stanford website in August 1996, a year after they met.

    The project became a legend within the computer science department and campus network administration offices of the university.

    They released the first version of Google on the Stanford website in August 1996, a year after they met.

    The project became a legend within the computer science department and campus network administration offices of the university.

    However, as Google gets ready to step into adolescence, the going will get tougher.

    It may have started with its first official office in a Californian garage, but today it has a 1.5 million-square-foot headquarters called the 'Googleplex' - as well as two dozen other US offices, and hubs in over 30 countries.




    Its search engine (which Yahoo! itself had unwittingly popularised for a brief period), believed to have indexed at least 40 billion web pages, now runs on hundreds of thousands of computers kept in massive data centres around the world.

    Not surprisingly, privacy watchdogs have sharpened their attacks on its retention of potentially sensitive information about the 650 million people who use its search engine and other Internet services, like YouTube, Maps and Gmail.

    To protect its interests, Google, on its part, has hired lobbyists and ramped up its public relations staff.

    While Yahoo! may be subdued, software giant Microsoft is getting aggressive. It is already investing heavily in the online world.


    Besides, as Google plans to invest significant resources in providing software for enterprise search, office productivity, mapping, collaboration and communication, it has to compete against seasoned and formidable IT providers like IBM and Cisco too.

    Around 98 per cent of Google's revenue comes from consumer search advertising, dwarfing the company's enterprise initiatives. IT and business managers will have that in mind as a risk factor.

    Whatever the outcome, the words of Abraham Lincoln ring true in Google's case: "... in the end, it's not the years in your life that count. It's the life in your years."